When you contact your insurance company (or the other drivers insurance company) they will ask you to explain what happened. When that is complete ask them for a claim number. With your claim number, we can handle everything for you from that point including dealing with the insurance adjuster and assist you with a rental car if you need one.
We can have your vehicle towed 24 hours a day, 7 days a week, including HOLIDAYS. You do not have to worry about paying for the tow, all tow charges will be billed to us and we will collect it from your insurance company.
Yes. We can make arrangements with Enterprise or Hertz Car Rental. If you have rental car coverage, your insurance should be able to set up a direct billing unless your policy states otherwise. If you are a claimant once the other persons insurance company has accepted liability you should be entitled to a rental vehicle (equivalent transportation) at their expense while we repair your vehicle.
No. There is no law that requires this. It is the insurance companies obligation to adjust your claim fairly. If you leave your vehicle with us we will negotiate with the insurance appraiser and make sure they write a fair estimate that will restore your vehicle back to its pre-accident condition.
We can provide you with the earliest appointment available. Unless your vehicle is in non-drivable condition then you may be able to leave it immediately.
At the time that you drop off your vehicle to us, we give you a target date. We will be able to update you within a few days to confirm that target date. This will be once the parts are ordered and we have the estimated delivery date confirmed and that we have notified the insurance company for any additional damages if necessary.
You will be notified when your vehicle is ready to be picked up. We will normally contact you a day in advance.